SPECIAL CONDITIONS

Fares quoted include all taxes. Fares are only guaranteed when you have a booking reference.

The online booking system confirms your booking if you enter your credit card information and click on "confirm my booking". If you do not enter any mean of payment, the online booking system will give you flight and fare availability without making a booking. You can make a booking and pay for your tickets online with an international credit card (American Express, JCB, MasterCard, Visa, Diners Club, EuroCard). The credit cardholder paying for the booking must be at least 18 years old. By intrusting us with this confidential data (by internet), you accept that this data be held and used by Air France in accordance with the laws on protection of privacy.

If you are traveling from Paris to mainland China, you must perform a Covid-19 PCR test and a serological test (IgM) in Paris. This rule also applies if you are in transit in Paris. If the results of these tests (PCR, IgM or both) are positive, you will not be able to continue your trip to China. In this case, your flight ticket for the trip between Paris and China will no longer be valid. You will have to contact our customer service to modify your ticket and, if necessary, return to your country of departure as soon as your situation allows it.

Electronic Ticketing 1. You will receive by e-mail the confirmation of your booking and your "itinerary receipt" when Air France receives the payment.

The fare is applicable for a ticket used fully, in sequential order for the specified journey and on the specified dates. As outlined in the General Conditions of Carriage, any non-compliant use noticed on the day of travel may incur an additional fixed-rate fee at the airport for the amount of: 

The extra fee will not be applicable when the Passenger has used a new Ticket on the same route within 24 hours following the departure of the flight corresponding to the unused Coupon

According to the Israeli Consumer Protection Law, 5741-1981, remote sale booking may be cancelled within 14 (fourteen) days from the day the transaction was made or the day in which the disclosure document was provided to the consumer, the later,  and not less than 7 (seven) working days before first flight departure. Cancellation notice can be in all of the following methods: (1) Orally, including phone call at: 03-7630870; (2) Registered mail at: 2 Jabotinsky St. - Ramat Gan 5250501, Israel; (3) Email: af.b2c.il@websupportairfrance.com; (4) Internet via the refund information page In case the above conditions are complied with, a refund will be credited to the passengers' account less cancellation charge of 5% from the total fare of each ticket or NIS 100 per ticket, the lesser sum will apply. In case of cancellation due to a service deficiency, non-conformance, failure to provide the service at the scheduled date or due to any other breach of the contract – the passenger is entitled to receive a full refund within 14 days from the cancellation notice.

A customer who is either a « disabled person », a « senior citizen » or a « new immigrant » according to the definitions of these terms as set out in the Israeli Consumer Protection Law, 1981,may have a right of cancellation period of four months following the date a distance sale transaction was concluded. In order for the customer to exercice its right of cancellation, the following conditions must be met:

In case you purchased Air France flight tickets for flight to/from Israel, since March 1, 2020 until December 14, 2020 - and the flight was cancelled by us you are entitled to receive refund of consideration within 90 days of the scheduled date or on October 1, 2020 whichever is latest. In case you purchased Air France flight tickets for flight to/from Israel, since December 15, 2020 - and the flight was cancelled by us you are entitled to receive refund of consideration within 30 days of the scheduled date or on October 1, 2020 whichever is latest.  Please be advised that in case you purchased your flight ticket via a travel agency, your consideration is at the agency disposal; for any further questions, please contact your travel agency. In case your flight ticket was purchased directly from us and you haven’t received your refund yet, this is most likely due to matters relating to lack of information concerning your bank account details; please contact us in order to complete the process via the refund information page.

The Passenger is informed that in the event of a breach of Article 15 (Conduct aboard aircraft) of General Conditions of Carriage and in accordance with the provisions of their Article 9 (Refusal and limitation of carriage), he may be registered on a list of persons subject to a travel banning aboard the Air Carrier's aircraft under the Authorisation n°2016-240 by the CNIL (French data protection authority).